Frequently asked questions

Can't find your answer? Write to us on the contact page.

MedNote (in Arabic, مدونتي الطبية, "my medical notebook") is an online personal medical record. You keep your reports, lab results and X-rays in it, describe your health condition, and then decide whether to share any of it and with whom.
With an account you already have at Google, Microsoft, Facebook or Apple. You don't need to create a new password.
Only you. Everything you upload or write stays private until you choose to share it with a specific doctor or person, and they only see what you shared with them.
We don't look at the content of your record in day-to-day operations. A small number of specialists may need technical access to fix a problem you ask us to fix, or if the law requires it. Details are in our Privacy Policy.
Find the doctor among those registered on MedNote, choose the files or condition you want them to see, and send it. You can stop sharing at any time.
Yes. You can share a file or condition with any MedNote user you trust, such as a family member or friend, so they can help you keep track.
Yes, anytime, with one tap. The other person loses access right away.
PDFs and images, such as photos of reports, lab results and X-rays taken with your phone.
No. MedNote keeps, organizes and shares your information. Medical opinions come from the doctor you choose to share with. In an emergency, call your local emergency number right away.
No. MedNote runs in the browser on your phone, computer or tablet.
Yes. You can delete any file, or delete your whole account and all of its data from your account settings.
MedNote is focused on patients right now. If you're a doctor and would like your patients to share their records with you through MedNote, get in touch.